Returns & Refunds

We offer a 30-day return policy from the date of delivery.

Eligibility
   • Item must be unused, in original packaging and in resellable condition.  
   • Proof of purchase (order number or invoice) is required.  
   • Non-returnable: custom-built items, cut hose/tubing, special orders, and clearance items unless defective.  

Defective or Damaged on Arrival
   • Inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us within 7 days so we can evaluate and correct the issue.

How to Start a Return
   • Email: support@epicpulsesupply.com with your order number, photos (if applicable) and reason for return.  
   • We will issue an RMA and return instructions. Returns without an RMA may be refused.  

Refunds
   • Once your return is received and inspected, we’ll notify you. If approved, refunds are issued to the  original payment method within 5–10 business days.  
   • Shipping charges are non-refundable unless we made an error.

Return Shipping
   • Customer is responsible for return shipping unless the return is due to our error or a defective item.

Exchanges
   • For a fast exchange, place a new order and return the original item per this policy.

Questions?
   • Email: info@epicpulse.ca  
   • Address: 228 Drumlin Cir unit 2a, Vaughan, ON L4K 3E3, Canada